Customer Service

Customer Service

Shipping & Delivery
All orders will be shipped within 2 business days. Free shipping is applied to all applicable orders over $50.
Privacy & Security
All private information transmitted on www.bay15.com is protected with 256-bit SSL encryption. Your private information will never be shared or sold with third party vendors. Credit card information is not stored on our servers. All credit card transactions are encrypted and secure.
Returns & Replacements
Bay 15 accepts returns on all orders within 15 days of the original purchase date for a full refund. Return shipping is paid by the buyer. Please contact us to begin the return process.
Payment, Pricing & Promotions
We accept Visa, Mastercard, American Express, and Discover. Payment must clear before the item is shipped.
Viewing Orders
To view your previous orders, login to your account via the My Account page. Once logged in, you will be redirected to the Account Dashboard. On the left side of the Account Dashboard, click on ‘My Orders’ to see a full history of your orders with Bay 15.
Updating Account Information
To update your account information, login to your account via the My Account page. Once logged in, you will be redirected to the Account Dashboard. On the left side of the Account Dashboard, click on the ‘Account Information’ link to update your email and password. Click on ‘Address Book’ to add default billing and shipping addresses.

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